General
This website is owned and operated by: Sinead C Kavanagh with a registered address at Navan, County Meath.
By using our website, which includes access through other digital platforms you confirm that you accept these Terms of Service (“terms”) as binding upon you, including additional terms and conditions and policies referenced herein and/or available by hyperlink, and that you agree to comply with them. If you do not agree to these terms, you must not use our website.
How Sinead C Kavanagh (SCK) Works with Clients
Hours of work
SCK works varied hours depending on the type of services she is providing, as demonstrated on the website. However, from time to time, there may be other available appointments depending on SCK’s availability and workload. It is best to always consult the booking calendar for your chosen service, to ascertain availability at that time.
Contacting SCK
SCK respects that everyone uses different platforms and works different hours. They will review all emails twice a day and respond to any queries within 24/48 hours Monday to Friday. Any correspondence received through mobile phone, social media and other platforms will be acknowledged and responded to within 24/48 hours. That being said, in case of emergency such as maternity or palliative care services, please always phone Sinead, if you would like to book at short notice. Sinead will always endeavour to support clients where possible.
Confidentiality and Experience
Confidentiality is paramount to SCK and her practices. She has completed the HSE’s Children First Child Protection programme, is and can be in the future, Garda Vetted through various organisations. Sinead is insured to work with clients under 16 years of age. She is also a Graduate Member of the Psychological Society of Ireland and other membership organisations. These can be seen in more depth on the ‘Credentials’ page of the website.
Storing Personal Data
SCK respects confidentiality, transparency, and privacy. At the end of the contract any notes/forms that are completed are kept for seven years at the end of the contract and upon this date they will then be deleted. If a client re-engages with SCK within this time period, then the seven-year period will start again after their last contact. The client always has access to their records and can request copies of same under a Data Subject Access Request. Please note that this request should be sent to: ***@*************gh.ie“>he***@*************gh.ie
Travel time
SCK retains the right to charge for travel time. If these fees are to be applied, then this will be discussed and confirmed prior to the contact starting and will be itemised on any invoices issued. These charges will be included in standard payment terms and will be subject to any net payment agreements.
Working with Clients
SCK works with a variety of clients – both private individual and business. Depending on the contract you have with SCK you will receive our payment terms particular to the service contracted.
Individuals
In relation to 1-2-1 appointments with clients, all fees must be paid at the point of booking the appointment or on arrival on the day of the appointment.
Business
In relation to corporate clients please review the payment terms outlined at the start of the specific contact. Standard business contract terms are 50% non-refundable booking deposit in advance of start date. The balance payment is due as per the terms of the contract. This may be a mid-term payment, on completion of the project, or Net7 days depending on the individual agreement.
Net14 or Net30 contracts are only accommodated where banking and trading references are provided by the client, vetted by SCK, an agreement reached and signed by both parties. Net30 terms cannot be presumed upon by any client, irrespective of company status or stature. Net14 and Net30 terms will impact the overall price of the project or service by up to 20%.
Cancellation Policy
SCK has a set schedule every week and works with a variety of clients. If your circumstances change then SCK requires a minimum notice period.
For Holistic Therapy and SCK 1-2-1 Appointments
SCK does not offer a cancellation policy. There is a once-off, 48-hour rescheduling policy for all treatment sessions. Failure to reschedule your appointment with a minimum of 48 hours notice will deem the appointment cancelled and will not be refunded.
SCK reserves the right to act with discretion in individual circumstances.
With regard to Reflexology appointments, where a client presents with feet which need to be washed prior to treatment, a footbath will be offered at an additional cost to the client of €25, payable onsite. Should a footbath be declined, the therapist reserves the right to decline to treat on health and hygiene grounds, the appointment will be deemed cancelled and is non-refundable. Your co-operation is appreciated as this creates an uncomfortable situation for all parties involved.
For Business Appointments or Projects
SCK does not offer a cancellation policy. There is a once-off rescheduling policy for most business contracts, which requires 5-days’ notice in writing. Failure to reschedule with the required notice, will forfeit payment.
Please see your specific contract agreement for further information.
Payment of Fees
Depending on the contract you have with SCK your payment schedule will be laid out and may involve staged payments. Please review this schedule prior to agreeing to the contract. Late payment of fees may result in penalties and/or pausing your sessions or project.
Where payments are due before the sessions or project begin, then SCK will expect full payment to be made at least 24 hours prior to the session. Bookings made via the booking link on the website, are payable at point of booking.
Termination Policy
SCK can only work with a client if the relationship is open, transparent, and reciprocal.
If either party feels the relationship between the client and SCK has broken down, then SCK and/or the client retain the right to withdraw from the agreed contract.
All efforts will be used on the part of SCK to re-establish lines of communication between all parties.
If this fails and it is agreed to terminate the contact then 5-days notice, in writing from either party is the minimum of time required to close off all outstanding work. Invoices will be produced to cover all monies due on your account in accordance with the specific contract, including days reserved up to an including the notice period.
Whilst 5-days notice is the minimum requirement for contract changes or cancellations, this may vary dependant on the terms of the specific contract.
Freelance work supporting business clients, where dates have been agreed upon and reserved in advance of services to be provided, require reasonable notice and reasoning to end the contract. In this situation all monies invoiced up to and including the notice period, will be due for payment by the client.
Credit
In some specific cases, SCK may extend credit terms but this is a discretionary choice and makes no guarantee of providing credit to any customer at any time.
Late Payments
Late payments will incur an administration fee of €40, without exception, on ALL late invoices.
In the event of being offered a credit facility, and where the client fails to make any payment within 7 days of it becoming due, SCK reserves the right to charge interest at the rate of 8% per calendar month on the outstanding amounts.
Late payments may also incur statutory interest, fixed compensation, and recovery costs in accordance with the European Communities (Late Payment in Commercial Transactions) Regulations 2012.
In the event of a client delaying a payment, SCK Services may be suspended until the late payment is received in full. In some circumstances, advance payment may be required for future delivery of services.
SCK may use either email, phone or a business WhatsApp to communicate with clients. SCK has disappearing messages on their WhatsApp account and any communication that is shared on this device that is relevant to the client’s file will be downloaded and stored on your file. This file will be kept for seven years after the last interaction with the client.
Complaints
SCK works in an open and transparent manner. If you feel that the service that has been provided has not been satisfactory, please email us on he***@*************gh.ie .
Artificial Intelligence (AI) usage on SCK website
SCK does not currently use any forms of AI on their website.
Non-Competition
The education materials supplied by SCK (including all website content and content supplied at workshops and seminars) are of a confidential nature. From time to time, SCK may use examples of work they have created or businesses that they have worked with to illustrate educational points. Any attempt by the Customer to enter the markets that SCK operates in after gaining possession of such educational materials will be classed as entering into competition with SCK.
Speaker Engagement
SCK carries out various speaking engagement. Each event is created individually, based upon the conversations and information that has been provided through the performance of the contract. The content of these events remains the intellectual property of SCK once the event has taken place and are not allowed to be replicated, duplicated, copied or re-used without the express and unequivocal consent of SCK.
Recordings of the event cannot take place without the express permission of SCK, who will be captured during the function of carrying out their contracted role, and this permission must be obtained prior to the event taking place.
Buy out contracts may be implemented for the use of SCK’s image or content by clients into the future.
Please also note that the sharing of all recordings involving SCK can only be shared with SCK’s express permission. Any social media images used in connection to any event SCK participates in must be approved prior to publication and SCK also retains the right the publicise their role in this event across their social media platforms.
Protection of Intellectual Property
All materials supplied by SCK (including all website content and content supplied at workshops and seminars) are of a proprietary and confidential nature. From time to time, SCK may use examples of work they have created or businesses that have worked with to illustrate educative points. Any attempt by the Customer to enter the markets that SCK operates in after gaining possession of such educative materials will be classed as entering competition with SCK.
a) All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, “content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content, contained on the website is owned, controlled or licensed by or to SCK.
b) Except as expressly provided in these Terms, no part of the Site and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication, distribution or for any commercial enterprise, without SCK’s express prior written consent.
Affiliates
SCK does not have any affiliate links on their website. If they refer to any company or service provider, then they are basing this on their own personal usage and cannot be taken as a recommendation or affiliation with that organization.
Legal Advice
SCK reserves the right to consult with their legal advisors in all cases of court orders for access to personal records and/or all other information requests.
Where other names have been mentioned through the course of the sessions with SCK then they reserve the right to redact these names on all shared documentation.
SCK Terms & Conditions of Service
Contract Of Sale
When you order services from us, the terms in force at the time of your order will apply as the contract of sale between you and us. This contract of sale begins to be formed between us when we issue an invoice and/or receipt. You shall only become the full owner of the service once we have received full payment for it.
Indemnification, Liability, And Limitation
The express terms and conditions of these terms shall apply in place of all warranties, conditions, terms, representations, statements, undertakings and obligations whether expressed or implied by statute, common law, custom, usage or otherwise, all of which are excluded to the fullest extent permitted by law. Insofar as it is lawful to do so, we do not accept liability of any description including liability for negligence or any damages whatsoever arising out of or in connection with the viewing, use or performance of this website or its contents.
In the event that you reproduce, display, transmit, distribute or otherwise exploit the structure, information, material, or any portion thereof, in any manner not authorised by us, or if you otherwise infringe any intellectual property rights relating to the structure, information, photographs, prints or this website, you unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against any and all losses, expenses, costs or damages, including reasonable lawyers’ fees, incurred by you or others as a result of unauthorised use of the above and/or your breach of these terms.
You unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against all and any losses, costs, claims, liabilities, damages, demands and expenses suffered or incurred by us and arising from any claim brought by any third party against us howsoever arising from or in connection with: these terms; the supply of the services and/or digital goods pursuant to the terms; your use of the services and/or digital goods; or your fraud or negligence.
For the avoidance of doubt, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these terms for any loss of profits, goodwill, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity or anticipated savings; or any indirect or consequential loss.
Without prejudice to other clauses in these terms, our total liability arising under or in connection with these terms, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the purchase price paid for the relevant services that is/are the subject of a claim.
Errors, Inaccuracies And Omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information on the website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the website or on any related website, should be taken to indicate that all information on the website or on any related website has been modified or updated.
Sales Of Services
If you are not a consumer, you confirm that you have authority to bind any organisation on whose behalf you use our site to purchase services. We reserve the right, but are not obligated, to limit the sales of our services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. We reserve the right to discontinue any service at any time.
In accordance with other clauses included in these terms, we make no express or implied warranty, representation or undertaking and assume no responsibility concerning the quality, nature, or fitness for purpose of the services or digital goods. We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products or services will be corrected, unless as required by law.
All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue our services on our website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of such.
Refunds
We conform to Irish and EU law and regulations for the purposes of whether or not to accept returns. We deal with cases as they happen on an individual basis. We encourage you to contact us as soon as possible after delivery should you discover a fault or defect in the services or digital goods. Please read our terms for cancellation and terminations earlier in this document.
Social Media Platforms
Communication, engagement, and actions taken through external social media platforms that we participate on are custom to the terms as well as the data protection and privacy policies and notices held with each social media platform respectively. You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding your own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage you when wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.
Data Protection, Privacy and Security
Your rights to data protection and privacy, including security over data, are very important to us. We treat personal data obtained using this website as private and are committed to providing you with secure access to our online service. This website processes information from you as per our Privacy Statement. When you, amongst other actions, visit our website, enquire about services or send e-mails to us you understand that subsequent data processing will be done as detailed in our Privacy Statement.
Governing Law And Disputes
This website is controlled and operated from the Republic of Ireland and therefore governed by Irish law. In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, the Irish law will apply, and the appropriate courts of the Republic of Ireland will have jurisdiction.
Variation Of These Terms & Conditions
We reserve the right to make changes to this website, these terms, and the other information contained in this website at any time and without notice. Please refer to these terms when you visit the website as they may change from time to time.
Severability
In the event that any provision of these terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
Waiver
The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
Entire Agreement
These terms and any policies or operating rules posted by us on this website or in respect to our website constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these terms). Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.
Contact Information
You may contact us by e-mail at the following address: ***@*************gh.ie“>he***@*************gh.ie
Contact information published on this website is published for the purpose of users or prospective users contacting us about services offered to them. This information should not be considered as made manifestly public for the purposes of general marketing contact.